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Why Can’t I Add My AI On Snapchat?

By 26th August 2023September 4th, 2023Snapchat AI
AI Rabbit - Why Can't I Add My AI On Snapchat

Snapchat has introduced a groundbreaking feature called My AI, which is a chatbot powered by Chat GPT. However, since this feature is new, many users are unsure about how to use it. Many people are also wondering why Snapchat’s My AI is not functioning properly and how to resolve this issue. In this article, we will explore various solutions to address the problem – Why can’t I add My AI on Snapchat.

Snapchat’s My AI chatbot is a recent addition, which is why if you’re encountering problems with it, you need to ensure your app is up-to-date and that you’re a subscriber to Snapchat Plus. Another potential fix is clearing excessive cached data. Let’s delve into the solutions to understand why can’t I add My AI on Snapchat and how to resolve the issue.

Read also How To Change Snapchat AI Gender: Step-by-Step Guide.

Table of Contents

  1. What is Snapchat’s My AI Chatbot
  2. Why Snapchat My AI Might Not Be Working
  3. How to Resolve Snapchat My AI Not Working Issue
  4. FAQs

What is Snapchat’s My AI Chatbot

AI Rabbit: Why Snapchat My AI Might Not Be Working

On February 27, 2022, Snapchat introduced a new feature called Snapchat My AI. This is a type of chatbot powered by Chat GPT, which enables users to interact with it just like they would with any other friend on Snapchat. The chatbot can provide dinner recipes, suggest birthday gifts, and more. While there are many benefits to using Snapchat’s My AI, users are cautioned not to share sensitive personal information due to the potential misuse of AI. Despite this, Snapchat is actively working on improving the quality of the feature by carefully reviewing the information flow.

Read also our article How To Confuse Snapchat AI? (Step-by-Step Guide).

Why Snapchat My AI Might Not Be Working

If you’re puzzled about why My AI isn’t available on your Snapchat or why it’s not functioning properly, several factors could be causing the issue. Here are the reasons why Snapchat My AI might not be working:

  1. No Snapchat Plus Subscription: Snapchat My AI is exclusively accessible to Snapchat Plus subscribers. If you can’t use My AI, it likely means you don’t have a Snapchat Plus subscription.
  2. Geographical Location: Since Snapchat My AI is relatively new and is being tested in specific areas, if you can’t access it, it might not be available in your location yet.
  3. Outdated Snapchat App: If you have a Snapchat Plus subscription but still can’t use My AI, it might be due to using an outdated version of the Snapchat app. Updating the app can often resolve the AI-related issues.
  4. Excess Cache Data: Sometimes, a surplus of cached data can lead to errors in app performance. If there’s too much cached data in your Snapchat, it could be the reason My AI isn’t working. Clearing this data from either Snapchat settings or your device settings can potentially fix the issue.

How to Resolve Snapchat My AI Not Working Issue

AI Rabbit: Why Snapchat My AI Might Not Be Working

Step 1: Get a Snapchat Plus Subscription:

Snapchat My AI is exclusively available to Snapchat Plus subscribers. If you’re not seeing My AI on Snapchat, you might need to become a Snapchat Plus subscriber. Here’s how:

  • Open Snapchat and go to your profile page.
  • Access Snapchat settings and tap on “Snapchat+.”
  • Choose the “Subscribe” option and select your plan (monthly or annually) to pay for the subscription.

Step 2: Update Snapchat App:

Make sure you’re using the latest version of Snapchat by updating it from the Play Store (Android) or the App Store (iOS). Since My AI is a recent feature, updating the app can often resolve related issues.

  • Open your device’s app store (Play Store or App Store).
  • Search for Snapchat and open the app’s page.
  • Tap the “Update” button to ensure you have the latest version.

Step 3: Log Out and Log Back In:

Logging out of your Snapchat account and then logging back in can help resolve My AI issues. Follow these steps:

  • Open Snapchat and go to your profile page.
  • Access Snapchat settings and scroll to find the “Logout” option.
  • After logging out, exit the app.
  • Open Snapchat again, enter your credentials, and log back in. Check if My AI is now functioning properly.

Step 4: Restart the Snapchat App:

A simple restart of the Snapchat app might fix My AI issues. Close or force stop the app, wait a few seconds, and then reopen it to see if My AI is working as expected.

Step 5: Clear Cache:

If restarting the app doesn’t help, consider clearing the app’s cache. The process varies based on your device’s operating system:

  • On an iPhone: Go to device settings, find “Snapchat,” and choose “Clear Cache.”
  • On an Android device: Long-press the Snapchat app icon on the home screen or app drawer, tap the ‘i’ icon, go to ‘Storage & cache’ (or similar), and select ‘Clear cache.’


Q1. Is My AI exclusive to Snapchat Plus? My AI is currently only available for Snapchat Plus subscribers, but Snapchat’s team has indicated that the feature may be launched for the standard version of Snapchat in the future.

Q2. How can I access My AI on Snapchat? To access Snapchat’s My AI, you need to become a Snapchat Plus subscriber. Open Snapchat, navigate to your profile page, select the Snapchat Plus option, choose a subscription (monthly or yearly), and complete the payment process.

Q3. Why isn’t My AI appearing on my Snapchat? Several reasons could explain why My AI isn’t showing up on your Snapchat. One main reason could be that you lack a Snapchat Plus subscription or that your subscription has expired. Other possibilities include the feature not being available in your location or having an outdated Snapchat app version.

Q4. Where can I find My Snapchat AI? If you’re a Snapchat Plus user, you’ll find My AI on Snapchat by opening the app, swiping right to access chats, and locating My AI pinned near the top of your chats. If you’ve unpinned it, you can scroll through your chats or use the search function to locate My AI.

Q5. Why can’t I add My AI on Snapchat? Several factors might prevent you from adding My AI on Snapchat. One primary reason is not having a Snapchat Plus subscription. Additionally, the feature might not yet be available in your geographical location. To troubleshoot, try updating your Snapchat app to access the latest My AI feature for free.

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